People make mistakes. Errors occur everywhere in every profession. We don’t like them. Sometimes we don’t like to point them out. Most people hate conflict. But to me, how a restaurant responds to a mistake is in some cases as big a part of the experience as the food and service. Perform well in crisis, and I will give you another chance. Catch 15 absolutely earned that.
I won’t get into the error. I will talk about how great my seafood Alfredo was. It was loaded with squid, shrimp and a few scallops. The house made pasta was just the way I like it and the pasta was perfectly sauced in a creamy lemony sauce. It wasn’t swimming in it like you find at most places. And then it happened. An error. I pointed out the issue with the waiter who alerted the manager who came right over. At that moment, it felt like I went from being a customer to a celebrity.
Needless to say, the service was exemplary. The food was delicious and I will absolutely return to this place. I just want to encourage people to remember. We go out to eat for many reasons. I’m an excellent cook and I can make many of the great meals I’ve enjoyed out at home. In fact, I make my own pasta! I go out to try new things and for the experience of dining out; the atmosphere, service, elegant facilities, and incredible food. But remember this. Sometimes an error can turn a good experience into a great one!! Easy to see how it earned the OpenTable Diners’ Choice Award in 2016.
http://www.thelancerlife.com/wp-content/uploads/2016/12/Catch-15-Mod.jpg10161806The Big Fellahttp://thelancerlife.com/wp-content/uploads/2016/01/lancerlife.pngThe Big Fella2016-12-16 14:37:152017-04-16 11:22:55Catch 15